Who we are
Charlotte’s Chapter is an online book and bookish gift shop. Our website address is https://charlotteschapter.com.
Cookies
Charlotte’s Chapter uses cookies and similar technologies to help the website function properly and provide a smooth shopping experience. These may be used to remember items in your cart, maintain your shopping session, support customer accounts, and remember certain site preferences.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may prevent some features of the website, including shopping cart or account functions, from working properly.
Embedded content from other websites
Charlotte’s Chapter may include content or features provided by other websites or services. These third parties may collect data about you, use cookies, or track your interaction with their content according to their own privacy policies.
Who we share your data with
Charlotte’s Chapter only shares personal information when necessary to operate our website, process and fulfill orders, provide customer service, or comply with legal requirements. This may include trusted service providers such as payment processors, shipping carriers, website hosting providers, and other services used to operate our online store. These providers receive only the information necessary to perform their services and handle information according to their own privacy practices.
How long we retain your data
Charlotte’s Chapter retains personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business and tax records, resolve disputes, and meet legal or regulatory requirements. The length of time information is kept may vary depending on the type of information and why it was collected.
If you create a customer account, information associated with your account may be retained while your account remains active or as otherwise necessary for the purposes described above.
What rights you have over your data
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of personal information we hold about you.
To make a privacy-related request, please contact Charlotte’s Chapter at hello@charlotteschapter.com. We may need to retain certain information when required for legal, tax, accounting, fraud-prevention, or other legitimate business purposes.
Where your data is sent
Charlotte’s Chapter uses third-party service providers to operate our website and online store. Depending on how you use the site, your information may be processed by providers that support website hosting, payment processing, order fulfillment, shipping, security, and other business functions. Some of these providers may process or store information outside your state or country, subject to their own privacy practices and applicable laws.
Information we collect and how we use it
When you place an order, create an account, contact us, or otherwise use Charlotte’s Chapter, we may collect information you provide such as your name, email address, billing and shipping addresses, phone number, account information, order details, product preferences, and messages or other information you choose to provide.
We use this information to process and fulfill orders, communicate with you about your purchases, provide customer service, manage customer accounts, operate and improve our website and store, prevent fraud or misuse, and meet our legal, tax, and accounting obligations.
Payments
Payments made through Charlotte’s Chapter are processed by third-party payment providers. When you make a purchase, your payment provider may collect and process information necessary to complete the transaction, such as payment and billing information. Charlotte’s Chapter does not directly store your full credit or debit card number. Payment providers handle your information according to their own privacy policies and security practices.
Contact us
If you have questions about this Privacy Policy or how Charlotte’s Chapter handles your personal information, please contact us at hello@charlotteschapter.com.