Shipping & Returns
Every order is packed with care and a little bookish magic. Find helpful details about processing times, shipping, returns, and what to do if your package arrives with a problem.
Every order is carefully prepared and packaged by hand.
Tracking information is provided once your order is ready to ship.
Shipping Details
Processing Times
Processing times vary depending on the items in your order. Ready-to-ship items are typically processed within a few business days, while Blind Date With a Book packages and handmade or personalized items may require additional time.
Live-Packed Orders
If you choose to have your Blind Date packed during a TikTok livestream, your order will be held for up to 7 days to give you the opportunity to join an upcoming live and choose available details for your package. If you’re unable to attend within that time, your order will be completed off-stream using the preferences provided with your order.
Shipping & Tracking
Shipping options and costs will be shown at checkout. Once your order is ready to ship, you’ll receive tracking information. Please note that receiving a tracking number means your shipping label has been created and may occur before the carrier has received your package.
Shipping Addresses & Delays
Please double-check your shipping address before placing your order. If you notice an error, contact Charlotte’s Chapter as soon as possible. Once a package has been handed to the carrier, address changes cannot be guaranteed. If your tracking appears unusually delayed or your package may be lost, please contact me and I’ll help determine the next steps.
Returns & Refunds
Because Blind Date With a Book packages, personalized items, and custom-made items are prepared specifically for each order, they are not eligible for returns or refunds due to a change of mind.
Unused, non-custom items may be returned within 14 days of delivery. Items must be unused and returned in their original condition. Refunds will be issued after the returned item has been received and inspected to verify its condition.
Customers are responsible for return shipping costs on eligible change-of-mind returns.
If your order arrives damaged, defective, or incorrect, please contact me as soon as possible with your order number and photos of the item and packaging. Once the issue has been reviewed, I’ll work with you on an appropriate resolution, which may include a replacement or refund. If a return is required due to an error on my part or a verified damaged or defective item, Charlotte’s Chapter will cover the return shipping cost.
Original shipping charges are non-refundable unless the return is due to an error on my part.